FAQ

1. What is THANN Reward Point?

Earn THANN Reward Points in every transaction through online shop only. Net purchase of HK$100 = 1 Point. When your account has enough redemption points, you can redeem promo code for the next purchase. The below table shows the regular Reward Points redemption and there will be occasional offers of special promo codes that can be redeemed by Reward Points.

THANN Reward Points

Redemption

20

HK$100

30

HK$200

40

HK$350

50

HK$500

2. Can I pick up the items in THANN shops?

Yes, all transaction through online shop can be picked in designated THANN shops.

3. Do you send products to other locations than Hong Kong and Macau? I can pay extra delivery fee for that.

No, we only deliver products to Hong Kong and Macau.

4. I am THANN VIP, can I use my VIP discount on online shop?

We offer 20% discount on online shop and THANN VIP discount is only applicable to physical stores in Hong Kong only.

5. Can I transfer my Reward Points online to my THANN VIP membership?

No, the online membership and THANN VIP membership (physical store) are 2 different systems and cannot be combined.

6. Can I be both online member and THANN VIP member (physical store)?

Yes you can, but all the privileges are separated and cannot be used in conjunction.

7. I cannot find my answers in the above question, any customer service?

Please send your enquiries to onlinestore@thann.com.hk for further assistance.

Earn THANN Reward Points in every transaction through online shop only. Net purchase of HK$100 = 1 Point. When your account has enough redemption points, you can redeem promo code for the next purchase. The below table shows the regular Reward Points redemption and there will be occasional offers of special promo codes that can be redeemed by Reward Points.

THANN Reward Points

Redemption

20

HK$100

30

HK$200

40

HK$350

50

HK$500